Customer Support Engineer and Trainer

Do you enjoy to explain the background of security related topics?

Riscure is a young, ambitious organization specializing in embedded security testing for leading international clients in the secure elements (embedded/integrated) industry. Additionally, Riscure is a leading vendor of specialist security testing products. We have over 180 employees with mixed technical and academic backgrounds, working from offices in Delft, The Netherlands; Shanghai, China; and San Francisco, USA. Riscure is organized into two units: Security Lab and Inspector Products.

We are looking for a Customer Support Engineer and Trainer to join the Products team.

Do you like to explain the theoretical background of security related topics as well as guiding trainees through hands-on exercises? Are you able to engage on a professional and personal level with smaller groups of trainees and be responsible to give them the best possible classroom training experience?

We ae looking for a seasoned security specialist who likes to bring across knowledge in an appealing and understandable way to both novice and experienced security analysts at Riscure customers. You will work from our office in Delft in the Netherlands and will be travelling to leading technology companies and institutions around the world. Installations of complex test set-ups are delivered at the customer’s premises. All communications with our customers are in English.

Your responsibilities

• Training Program or Course Development: creating training content and materials and keeping existing content up to date
• Training Program or Course Delivery: delivering training sessions or courses and using a mix of teaching methodologies and tools that include presentations, open discussions, and hands-on exercises.
• Collaboration: Liaise with subject matter experts and coordinate with other trainers and team members to ensure the delivery of a coherent and high-quality training program.
• Continuous Improvement: measure the effectiveness of training programs and courses, gather feedback from trainees and other stakeholders, implement enhancements based on this feedback

What skills should I have to be able to join?

• You have experience in the field of hardware and software security
• Experience with side channel analysis or fault injection is a plus
• Technical background in electronics is a plus
• You have the capabilities to identify the right approaches and initiatives to achieve an improved training experience
• Being able to communicate on a professional level with our customers
• Ability to listen to trainees and being able to handle needs for both novice and experienced customers
• Stay positive under stress and be able to distinguish between main and secondary objectives
• Give structured feedback to Riscure colleagues on improvement areas for the products
• Since you will work in a team with international colleagues and international customers, being able to both speak and write English on a proficient level is required

You are a self-starter, eager to give and service oriented without losing sight of Riscure goals. In addition, you are curious and eager to learn and willing to travel abroad to customer sites.

Ok, so what does Riscure offer me?

Most of our customers are large, international organizations based in North America, Europe, and Asia. It is very important for us to provide these customers with high-quality support and training. In our daily work, this means prioritizing content over appearances and creating an open and sincere work environment with ample room for fresh ideas. Because of the type of projects and clients, you will be exposed to bleeding-edge technology and inspiring experts.

At Riscure, you will work with people who are passionate about their job. Each of them is eager to learn and willing to share knowledge. You will be part of a small, highly specialized company with an informal working environment, ensuring that your work is varied and that you have direct contact with every layer within the organization. In addition to attractive terms of employment, you will have the opportunity to grow your responsibility and personal development within the organization.

Other advantages of working at Riscure:

• Flexibility to explore your personal growth. We do not confine talent in a box. You have plenty of freedom to try new things - research, tool development, training, and services development.
• Flexible working hours with the possibility to work from home when projects allow.
• An academic atmosphere, supporting colleagues to help each other grow technically and create strong teams with complementary skills and interests.
• Opportunity to become proficient or expert in various technical domains. We promote the understanding of security as a whole, both formally and technically.
• Many personal training opportunities and weekly technical knowledge-sharing sessions.